:root {
  --bg: #f4efe7;
  --bg-accent: #ece1d3;
  --panel: #fffdf9;
  --ink: #1b2330;
  --ink-soft: #58606b;
  --line: #d4c6b4;
  --primary: #994f2d;
  --primary-strong: #7e3f21;
  --danger: #8f1f2d;
  --shadow: 0 14px 36px rgba(39, 27, 17, 0.08);
}

* {
  box-sizing: border-box;
}

body {
  margin: 0;
  font-family: Georgia, "Iowan Old Style", "Times New Roman", serif;
  color: var(--ink);
  background:
    radial-gradient(circle at top left, rgba(153, 79, 45, 0.12), transparent 32%),
    linear-gradient(180deg, #f8f3ec 0%, var(--bg) 100%);
}

a {
  color: var(--primary-strong);
}

.app-shell {
  min-height: 100vh;
  padding: 2rem;
}

.topbar {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  gap: 1rem;
  margin-bottom: 1.5rem;
}

.brand {
  text-decoration: none;
  font-size: 1.6rem;
  font-weight: 700;
  color: var(--ink);
}

.tagline,
.muted {
  color: var(--ink-soft);
}

.topbar-nav {
  display: flex;
  align-items: center;
  gap: 0.75rem;
  flex-wrap: wrap;
}

.nav-link-with-badge {
  display: inline-flex;
  align-items: center;
  gap: 0.45rem;
}

.button-with-badge {
  gap: 0.6rem;
}

.title-with-badge {
  display: inline-flex;
  align-items: center;
  gap: 0.7rem;
  flex-wrap: wrap;
}

.count-badge {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 1.45rem;
  height: 1.45rem;
  padding: 0 0.38rem;
  border-radius: 999px;
  background: var(--danger);
  color: #fff;
  font-size: 0.72rem;
  font-weight: 700;
  line-height: 1;
  text-decoration: none;
}

.count-badge-nav {
  min-width: 1.35rem;
  height: 1.35rem;
  padding: 0 0.32rem;
  font-size: 0.68rem;
}

.count-badge-soft {
  background: rgba(27, 35, 48, 0.12);
  color: var(--ink);
}

.content {
  display: grid;
  gap: 1.25rem;
}

.page-header {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  gap: 1rem;
}

.page-actions {
  display: flex;
  gap: 0.75rem;
  flex-wrap: wrap;
}

.card {
  background: var(--panel);
  border: 1px solid var(--line);
  border-radius: 18px;
  padding: 1.25rem;
  box-shadow: var(--shadow);
}

.section-heading {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.75rem;
  margin-bottom: 0.85rem;
}

.auth-card {
  max-width: 32rem;
  margin: 4rem auto 0;
}

.filter-grid form,
.stack-form,
.stack-form p {
  display: grid;
  gap: 0.75rem;
}

.stack-form p {
  margin: 0;
}

label {
  display: block;
  font-size: 0.9rem;
  font-weight: 700;
  margin-bottom: 0.35rem;
}

.checkbox-inline {
  display: inline-flex;
  align-items: center;
  gap: 0.55rem;
  font-size: 0.9rem;
  font-weight: 700;
}

.checkbox-inline input {
  width: auto;
  margin: 0;
}

input,
select,
textarea {
  width: 100%;
  border: 1px solid var(--line);
  border-radius: 12px;
  padding: 0.75rem;
  font: inherit;
  background: #fff;
}

textarea {
  min-height: 8rem;
  resize: vertical;
}

.button {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 0.4rem;
  border: none;
  border-radius: 999px;
  padding: 0.8rem 1.1rem;
  background: var(--primary);
  color: #fff;
  font: inherit;
  text-decoration: none;
  cursor: pointer;
}

.button:hover {
  background: var(--primary-strong);
}

.button-secondary {
  background: var(--bg-accent);
  color: var(--ink);
}

.button-danger {
  background: var(--danger);
}

.button-link {
  background: transparent;
  color: var(--ink);
  padding: 0;
}

.flash-stack {
  display: grid;
  gap: 0.75rem;
}

.flash {
  border-radius: 14px;
  padding: 0.85rem 1rem;
  border: 1px solid var(--line);
  background: rgba(255, 255, 255, 0.75);
}

.ticket-list,
.timeline,
.simple-list,
.attachment-list {
  display: grid;
  gap: 1rem;
}

.ticket-row {
  display: flex;
  justify-content: space-between;
  gap: 1rem;
  align-items: flex-start;
}

.ticket-row h2,
.page-header h1,
.card h2,
.timeline-item h3 {
  margin: 0.2rem 0 0.6rem;
}

.ticket-row-main {
  min-width: 0;
}

.ticket-row-meta {
  display: grid;
  gap: 0.5rem;
  justify-items: end;
  text-align: right;
}

.client-metrics {
  display: flex;
  flex-wrap: wrap;
  gap: 0.45rem;
  margin-bottom: 0.75rem;
}

.eyebrow {
  margin: 0;
  text-transform: uppercase;
  letter-spacing: 0.09em;
  font-size: 0.72rem;
  color: var(--ink-soft);
}

.pill {
  display: inline-flex;
  align-items: center;
  border-radius: 999px;
  padding: 0.35rem 0.7rem;
  background: rgba(153, 79, 45, 0.12);
  color: var(--primary-strong);
  font-size: 0.85rem;
}

.pill-muted {
  background: rgba(88, 96, 107, 0.12);
  color: var(--ink-soft);
}

.pill-outline {
  background: transparent;
  border: 1px solid var(--line);
  color: var(--ink);
}

.pill-accent {
  background: rgba(153, 79, 45, 0.18);
  color: var(--primary-strong);
}

.detail-layout {
  display: grid;
  grid-template-columns: minmax(0, 1.7fr) minmax(18rem, 1fr);
  gap: 1.25rem;
}

.ticket-header-block {
  display: grid;
  gap: 0.45rem;
}

.ticket-reference-hero {
  display: inline-flex;
  align-items: center;
  width: fit-content;
  padding: 0.45rem 0.8rem;
  border-radius: 999px;
  border: 1px solid rgba(126, 63, 33, 0.18);
  background: rgba(153, 79, 45, 0.12);
  color: var(--primary-strong);
  font-size: 0.95rem;
  font-weight: 700;
  letter-spacing: 0.12em;
  text-transform: uppercase;
}

.issue-card {
  display: grid;
  gap: 0.9rem;
}

.issue-body-copy {
  font-size: 1rem;
  line-height: 1.7;
}

.compact-filter-card {
  padding: 0;
  overflow: hidden;
}

.compact-filter-form {
  display: grid;
  grid-template-columns: minmax(14rem, 2fr) repeat(3, minmax(10rem, 1fr)) auto auto;
  gap: 0.85rem;
  align-items: end;
}

.compact-filter-field label {
  font-size: 0.78rem;
  margin-bottom: 0.25rem;
}

.compact-filter-search {
  min-width: 0;
}

.compact-filter-actions {
  display: flex;
  gap: 0.65rem;
  align-items: center;
  flex-wrap: wrap;
}

.disclosure-card {
  padding: 0;
  overflow: hidden;
}

.disclosure-card summary,
.inline-disclosure summary {
  cursor: pointer;
  list-style: none;
}

.disclosure-card summary::-webkit-details-marker,
.inline-disclosure summary::-webkit-details-marker {
  display: none;
}

.disclosure-card summary {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.75rem;
  padding: 1rem 1.25rem;
  font-size: 1.2rem;
  font-weight: 700;
}

.disclosure-card summary::after,
.inline-disclosure summary::after {
  content: "+";
  font-size: 1.1rem;
  color: var(--primary-strong);
}

.disclosure-card[open] summary::after,
.inline-disclosure[open] summary::after {
  content: "−";
}

.disclosure-body {
  padding: 0 1.25rem 1.25rem;
  border-top: 1px solid var(--line);
}

.inline-disclosure {
  border-top: 1px dashed var(--line);
  padding-top: 0.9rem;
}

.inline-disclosure summary {
  display: inline-flex;
  align-items: center;
  gap: 0.55rem;
  font-weight: 700;
  color: var(--primary-strong);
  margin-bottom: 0.8rem;
}

.timeline-item {
  padding-bottom: 1rem;
  border-bottom: 1px dashed var(--line);
}

.timeline-item:last-child {
  border-bottom: 0;
  padding-bottom: 0;
}

.body-copy p {
  margin: 0.45rem 0;
}

.meta-line {
  display: flex;
  flex-wrap: wrap;
  gap: 0.4rem;
}

.message-card {
  display: grid;
  gap: 0.8rem;
  padding: 1rem 1.1rem 1.15rem;
  border: 1px solid var(--line);
  border-radius: 20px;
  background: rgba(255, 255, 255, 0.7);
}

.message-card.timeline-item {
  border-bottom-style: solid;
}

.message-card-inbound {
  border-left: 4px solid rgba(88, 96, 107, 0.4);
}

.message-card-outbound {
  border-left: 4px solid rgba(153, 79, 45, 0.65);
  background: rgba(153, 79, 45, 0.08);
}

.message-card-header {
  display: flex;
  justify-content: space-between;
  gap: 0.9rem;
  align-items: start;
}

.message-card-flags {
  display: flex;
  flex-wrap: wrap;
  gap: 0.45rem;
  justify-content: end;
}

.message-subject {
  margin: 0;
  font-size: 1rem;
}

.message-recipient-grid {
  display: grid;
  gap: 0.35rem;
}

.message-recipient-line {
  margin: 0;
  font-size: 0.95rem;
  color: var(--ink-soft);
}

.conversation-body {
  font-size: 0.98rem;
}

.simple-list,
.attachment-list {
  padding-left: 1.1rem;
}

.empty-state {
  text-align: center;
}

@media (max-width: 900px) {
  .app-shell {
    padding: 1rem;
  }

  .topbar,
  .page-header,
  .ticket-row,
  .detail-layout {
    grid-template-columns: 1fr;
    display: grid;
  }

  .ticket-row-meta {
    justify-items: start;
    text-align: left;
  }

  .message-card-header {
    flex-direction: column;
  }

  .message-card-flags {
    justify-content: start;
  }

  .compact-filter-form {
    grid-template-columns: 1fr;
  }
}